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    Steps

    on a

    journey

    Delivery

     

    Or:

    "When is it coming? I want it like now!"

     

    Right now its like this:

     

    The fine art prints, phone cases and t-shirts have to be made to order.

     


    "Made to order? what does that mean?"

     

    "Made to order: Produced or prepared specifically when someone requests the item."

    Business Dictionary.


    "Think fast-food places. It's produced specifically for you."

    -Del Elle.



    The making and preparation for dispatch process can take up to 5 working days after the order has been received (not counting weekends or bank holidays).

    When the order has been dispatched you will receive a confirmation email with your delivery details and the tracking number that can be used on the Track My Delivery Page (for best results please wait 24 hours after receiving the email before checking on the status of the delivery).

    Please see the tables below for the prices and estimated delivery times, bearing in mind that the delivery times start from when the order has been dispatched rather than when the order was placed.

     

     

    Standard Shipping to UK Address

    Up to 8 working days from the time your order is dispatched.

     

    Order Total Up to £9.99 £10.00 to £24.99 £25.00 to £39.99 £40.00 to £149.99 £150.00 upwards
    Shipping Cost £2.50 £4.50 £5.50 £7.00 Free

     

     

    Standard Shipping to Europe

    Up to 8 working days from the time your order is dispatched.

     

    Order Total Up to £9.99 £10.00 to £24.99 £25.00 to £39.99 £40.00 to £149.99 £150.00 upwards
    Shipping Cost £7.50 £9.50 £14.50 £20.00 Free

     

     

    Standard Shipping to USA & Canada

    Up to 10 working days from the time your order is dispatched.

     

    Order Total Up to £9.99 £10.00 to £24.99 £25.00 to £39.99 £40.00 to £149.99 £150.00 upwards
    Shipping Cost £7.50 £9.50 £14.50 £20.00 Free

     

     

    Standard Shipping to Australia, China, Japan & New Zealand

    Up to 15 working days from the time your order is dispatched.

     

    Order Total Up to £9.99 £10.00 to £24.99 £25.00 to £39.99 £40.00 to £149.99 £150.00 upwards
    Shipping Cost £7.50 £9.50 £14.50 £20.00 Free

     

     

    Standard Shipping to Rest of World EXCEPT

    PO Boxes - we can't deliver to them or prints and posters to Iran and Afghanistan or mugs to Russia

    Up to 15 working days from the time your order is dispatched.

     

    Order Total Up to £9.99 £10.00 to £24.99 £25.00 to £39.99 £40.00 to £149.99 £150.00 upwards
    Shipping Cost £7.50 £9.50 £20.00 £30.00 Free

     

     

     Important Notes:

     

    • Please make sure that the delivery address is correct as we are unable to redirect orders once they are on their way to you.


    "It's like an arrow. Once it's in flight it's heading for that target."

    -Del Elle.


    • Please be aware that sometimes things beyond our control might delay the delivery (Please use your tracking number so that you can keep an eye out for any updates regarding your package).

    • If you order a fine art print and a phone case you will find that you will receive two packages. Rest assured that you only pay one delivery cost for your order, regardless of how many parcels we send out to you.

    • Delivery for orders of £150 or more is free.

    • If an order delivered to Rest of the World region (everywhere apart from the UK and most of Europe) does not arrive within the approximate delivery period stated (6 to 15 working days), we will do our best to assist in tracking your order.

    • However, please be aware that this can be difficult with postal deliveries. If there has been no delivery beyond 21 working days of the dispatch email we will process a replacement order.

    • Please note that although we can deliver phone cases to Jan Mayen and Svalbard (even Greenland) we are currently unable to deliver them to Kosovo or the Aland Islands.

    • Our delivery courier is also unable to deliver to PO Boxes.



    Customs and Duty:

    Please note that with the exception of the T-Shirts (They are dispatched from two print and fulfilment partners in the USA and Latvia) your order will sent from the UK. This means that orders made outside of the EU may be subject to additional import duty and tax once the order arrives in it's particular country. As Delartelle has no control over these charges you will need to pay them upon receipt.

    It might be helpful to get an estimate of what you could be charged when the package arrives by using this Duty Calculator

     



    Final Notes:


    If you have any specific questions regarding delivery please contact us via the Contact Page and use the title "Question regarding delivery" in the subject field or email customerservice@delartelle.com