FAQ
Let's Start
What's with the name 'Delartelle?'
It's the names 'Del Elle' with 'art' placed in the middle.
Del Elle?
The artist, author, self-confessed imaginist who created the books and artwork that you can see on the other pages.
Imaginist?
This should explain it better. If you're one too, let him know (he'll be glad to know that he's not the only one :)
Orders
I have ordered something. When is it likely to arrive?
If you view the Delivery page, it has the times when your order is likely to arrive. Please remember that the estimated times begin from the moment you receive the dispatch email, rather than when the order was placed.
My order has arrived looking like it had been sat on by a fluorescent elephant. What's to be done about it?
We wouldn't be happy either. The first thing to do is take a picture of the damaged item with its packaging. Then follow the instructions on our Returns and Exchanges page to get the ball rolling so that we can send out a replacement for you.
What happens if I'm not satisfied with my order and I want to return it?
Please see our Returns and Exchanges page for full details on how to return your items.
Payment
What forms of payment do you accept?
Credit and Debit Cards. Paypal, Apple Pay and Google Pay too. All of our card transactions are handled by either Stripe, Paypal, Apple Pay or Google Pay, so we don't see any of your credit or debit card information at any stage.
Books
You mentioned that you have books. Where can I see them?
The books are available on most online stores including Apple Books, Barnes & Noble, Google Play, Kobo, Smashwords and Amazon. You can also preview and get them here.
The books are split into four groups:
- The Art Collections
- James and Jones
- The Poetry Collections
- Other Titles
Each collection has a free book that you can read at your own leisure so pop over.
Do your books have a reading order?
This should help:
The Art Collections:
- Characters
- Weathermere
- Constellar (this one leads to Selected Celeste)
James and Jones:
The Poetry Collections:
Other Titles:
Londst and Selected Celeste are stand-alone books, so you can start with either.
You said earlier that the books are available from this site. I'd like to know more.
Sure. Our Books FAQ explains it further.
How can I contact someone to get some help?
You can send us email by using the form on the Contact Page. You're also welcome to use the form to leave us feedback, to say which of the Characters, Realms or Beings is your favourite or to just say Hello.